The cooler bag and ice pack fee is used to maintain the care of the items. During delivery, your meals are transported in a temperature controlled cooler bag stored with frozen ice packs in order to maintain the freshness of your meals. If the driver is unable to reach you for a hand-off, they will gladly leave your meals inside the cooler bag with the ice pack to preserve the quality of the meals. We deliver the food in paper bags if the driver is able to reach you directly.
Please let us know if you are not available at home, so we will leave your meals in thermal bags with ice packs in them. If not, we expect you to be available and would deliver your meals in paper bags. Please note that the paper bags are stored in coolers in the delivery car.