FAQ's (Frequently Asked Questions)

All meals are prepared fresh the day before or the day of delivery. All you have to do is refrigerate the meals and reheat them in the microwave (usually 1.30-2 min) whenever you're ready to eat. 

We recommend that you refrigerate your meals and snacks as soon as you receive them and keep your fridge temperature between 1-3 degrees Celsius. The meals should last you 3 days in the refrigerator. Most of our ingredients are organic so it is important to freeze them if you do not intend to eat the meals within the first 3 days of delivery. This freezing process would avoid the food to be spoiled and keeps it fresh. Please note that meals with fruits and fresh salads should be consumed before three days to avoid it from being spoiled. 

We recommend reheating your meals in microwave for 2 minutes. If you choose to freeze the meals the best option for reheating is to empty the contents of your meal container into an oven-safe baking tray and reheat in an oven (or microwave oven).

Yes, you can find the allergen information for each meal by clicking on the individual meals. If you have any allergen, let us know and we accommodate your need. Please note GreenMeal can not garantee against cross contamination of allergens. 

Our minimum order is 5 individual meals or any of our meal packages. 

Yes, the ordering deadline is Fridays at NOON, in order to receive your meals the following Sunday. Any orders submitted on Friday after this deadline, will be delivered on Monday. Orders submitted after |Fridays will be delivered on next week Sunday's delivery. 

Yes, if you would like to sign up for a weekly subscription click on "Meal Packages", choose your prefered package and subscribe! You will get 10% off on your weekly orders.

Yes, weekly subscribers receive an additional 10% off their meal plans week over week! 

The weekly subscription saves you the time and hassle of re-ordering each week. Simply choose your package and GreenMeal will bill your credit card once per week for your meals plus shipping. Your meals will then be delivered to you on Sundays.

 You can still select your meals each week through an exclusive link sent out to our weekly subscribers each Wednesday. If you forget to select your meals by the Friday at noon deadline we will default to 1-2 of each meal depending on your meal preferences or allergens listed.

We deliver to Toronto, North York, Markham, Richmond Hill, Aurora, Newmarket, Vaughan, Brampton, Mississauga, Scarborough, Pickering in the GTA area.

The cooler bag and ice pack fee is used to maintain the care of the items. During delivery, your meals are transported in a temperature controlled cooler bag stored with frozen ice packs in order to maintain the freshness of your meals. If the driver is unable to reach you for a hand-off, they will gladly leave your meals inside the cooler bag with the ice pack to preserve the quality of the meals. We deliver the food in paper bags  if the driver is able to reach you directly.

Please let us know if you are not available at home, so we will leave your meals in thermal bags with ice packs in them. If not, we expect you to be available and would deliver your meals in paper bags. Please note that the paper bags are stored in coolers in the delivery car. 

Please leave the cooler bag out with the previous night ice packs inside so that your driver can exchange them. We will replace the defrosted ice packs with fresh frozen packs each subsequent delivery. 

Once a package has arrived at its intended location and has been left with either the concierge or at the door, GreenMeal holds no further liability for the safety of the package or its contents.

We deliver On Sunday evenings between 4 pm to 10 pm. 

We do everything possible to ensure prompt service, but sometimes things develop that are out of our control such as weather, traffic and road closures. Kindly accept our appologes for any delayed deliveries.